At Lemon Casino our goal is to make your gaming experience fun and exciting, but we support the principle of responsible gambling and believe that this form of entertainment should be practiced with moderation and awareness.
We acknowledge the existence of gambling disorder, a condition involving a strong dependence on gambling, difficulty limiting the money or time spent playing, and which can cause harmful consequences not only for the player but also for their loved ones.
That is why we provide tools that limit, reduce or stop our members' gambling activities upon their request. Indeed, each player has the possibility to:
- Choose to suspend gambling for a specified period.
- Impose a limit on the amount of money that can be deposited on a monthly, weekly or daily basis.
A request to reduce a deposit limit or to freeze an account will be processed as soon as it is received. However, to increase a deposit limit a 7-day period is required. It is important to note that our staff have no control over these limits, which means they can only be changed or removed by the player.
If in doubt, consider asking yourself these questions:
- Have I tried to cut down or stop gambling and failed?
- Am I betting increasing amounts of money to achieve the same level of excitement?
- Am I hiding from my loved ones the fact that I gamble, or how much time and money I spend on it?
- Has gambling ever compromised or broken a relationship with a loved one?
If you answered Yes to most of these questions, it would be time to consider using our tools to limit yourself or to seek help, which is not a sign of weakness but rather a sign of strength and wisdom.
Our team is also available if you wish to talk to us about any gambling-related issues. We will listen without judgment and will strive to provide you with all possible solutions and assistance. Feel free to contact us via live chat or by email at [email protected].
